Simple Answers to Frequent Questions

Frequently Asked Questions

  • What is the best way to get in touch with you?

    We would love to hear from you. Feel free to reach out via our contact form or just reach give us a call. We will generally try to get back to you within 48 hours.

  • Where are you located?

    Susan’s basecamp is in New Hampshire but we work with Nurses, Physicians and Healthcare professionals nationally. Regina is based out of the Washington, DC Metropolitan Area. 

    While our coaching and debriefing services are done virtually (via phone or skype), we both love to travel and can come and work with your team if you are interested.

  • When are you available?

    Check out our business hours on our contact page. If you ever have a question outside of these hours do not hesitate to reach out and we will be more than willing to schedule a time outside of our hours if you need it! (We know better than to discriminate against our nightshift colleagues!)

    We are also available to offer you a complementary 15 minute consultation to see if coaching would help you. If you are interested, fill out the information on the contact page with a good time for us to reach you and we will get back to you.

  • Is your team made up of only Nurses?

    No, Susan is not a Nurse but Regina is. They both have had extensive experience working in Emergency Departments in hospitals along the East Coast. Susan has a Master’s degree in Counseling Psychology and Graduate Certificates in High Performance Leadership from Cornell University and The Business of Medicine from Johns Hopkins University Carey School of Business. (She confesses she doesn’t like blood and body fluids but loves helping healthcare professionals and teams reach their fullest potential).

    Regina loves body fluids, is a compassionate and highly experienced Registered Nurse with twenty years of experience ranging from Emergency and Acute Care Medicine (including Forensics) to Nursing Administration, Education and Home Health. While she is passionate about helping high performance teams improve communicationand collaboration in fast-paced healthcare environments, she's not a fan of hearing you say “Now tell me how you feel… really…”. 

    Together this dynamic duo functions as collaboratively as Donnie and Marie, Peanut Butter and Jelly, Lobstah and Chowdah…

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